1. Introduction
This Privacy Policy explains how we handle information when you use this website or call the phone number shown on it. We are a referral service that connects food service businesses with independent local grease trap service providers. We do not perform grease trap services.
2. Information we collect
Information you provide on calls, such as your name, phone number, business name and address, ZIP code and details about the service you need.
Information you send through our contact form: your name, email address, phone number, the subject and message you write, the page you sent it from and the time it was sent.
Website usage data, such as pages viewed, device and browser type, approximate location derived from IP address, referring pages and the time and duration of visits. We also log basic call data such as the calling number, time and duration.
3. How calls are handled
When you call, an automated prompt asks for your ZIP code. Your call is then routed to an independent provider who serves that area. Calls may be recorded or monitored for quality, routing and compliance purposes. By staying on the line, you consent to this.
4. How contact form messages are handled
Messages sent through the contact form are stored in a secure database hosted by our database provider, Supabase. We use them to reply to you and, if you ask about service, to help connect you with an independent provider serving your area. Only we can read the messages; they are not visible to other visitors of this website.
5. How we use information
We use information to connect you with a provider, respond to your requests and contact form messages, verify and improve call routing, operate and secure the website, understand how the site is used and meet legal obligations.
6. Sharing
We share information with the independent service provider your call is routed to, with call routing and telephony partners, and with vendors that help us host, analyze and secure the website or store contact form messages. These parties may use information as needed to provide their services. We do not sell personal information.
We may also disclose information when required by law or to protect our rights or the safety of others.
7. Cookies and analytics
The website uses cookies and similar technologies to remember preferences, measure traffic and attribute calls to pages. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct or delete personal information, or to opt out of certain processing. Residents of states with consumer privacy laws may have additional rights under those laws. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.
9. Data retention and security
We keep information only as long as needed for the purposes described above or as required by law. We use reasonable administrative, technical and physical safeguards, but no method of transmission or storage is completely secure.
10. Children's privacy
This website is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the end of this page shows when it was last revised. Continued use of the website or our phone number after changes means you accept the updated policy.
12. Contact
Questions about this policy can be sent to [email protected]. This address is for privacy and website questions only and is not monitored for service requests.
Last updated: October 19, 2026